Frequently Asked Questions

Shopping with HNK Store

How do I find a product?

Use the product search or open a department. Available catalogue pages include sorting and applicable filters.

How do I select the correct size or variant?

Check the product details and choose from the variation selectors where available. Confirm the selected variant before adding the item to your bag.

Where can I see my orders?

Sign in to My Account and open Orders. Guest customers can use Order Tracking with their order number and billing email.

Which payment methods are accepted?

The available methods will be shown at checkout once the store payment setup is approved. No card, bank, wallet or Cash on Delivery option is currently promised.

How much does delivery cost?

The store delivery areas, courier, rates and delivery estimates are pending confirmation. They must be finalized before customer orders are enabled.

Can I return or exchange an item?

The approved return and exchange conditions will be available before launch. Do not rely on another retailer’s policy when purchasing from HNK Store.